Fidem Finance Helping People

Welcome to Fidem Finance!

Effective as of September 1st, 2012, Fidem Acquisitions LP (“Fidem”) has purchased and became the owner of your Wells Fargo Financial Retail Services Company Canada (“Wells”) account (“your account”).

Customers whose accounts were purchased by Fidem will be receiving a letter in the upcoming weeks notifying them of this change.

  • Your new account will be serviced by Fidem Finance Services* through its Fidem Mastercard® program. You will not be assigned a new credit card at this time.
  • Your new account number will be on your first statement (Please note: Your old account number is no longer valid.)
  • The terms of your account will remain exactly the same.
  • For those credit card account holders who are insured under FutureGuard1* or Card Care2*, the terms and conditions of the certificate of insurance remain in force and unchanged except for the policyholder which is changing from Wells to Fidem. Further, any claim benefit payments will now be applied to your new account number. If you have any questions regarding your insurance program, please call the insurer(s)* at (800) 309-3988 for FutureGuard and (877) 459-6080 for Card Care.

To make payments on your account, please use one of the following options:

  • Set up automatic bill payments through online banking directly from your personal chequing account using your new Fidem Mastercard card number.
  • Visit a Western Union location to pay your account with a WUQC; use “Fidem Canada” for the code city and “BC” for the code province.
  • Pay using TelPay: online at
  • Send your payment to Fidem Card, PO Box 48235, 595 Burrand St, Vancouver, BC, V7X 1A1.

If you have any questions about your new account, please contact us at (800) 259-1167.

We’re committed to your privacy: Fidem cares about your privacy rights. Any personal information we receive from you or about you in connection with the purchase of your account will be treated in accordance with our privacy statement published on our website and the privacy policy governing your Wells account. You may contact our privacy officer at (800) 259-1167 or by mail at Fidem Finance Services, P.O. Box 53, Station B, London, Ontario, N6A 4V3 or at

About Fidem: Fidem is an innovator in the field of financial services. For information about our credit card, visit us at

Fidem Acquisitions LP

The Fidem card is issued by Peoples Trust Company pursuant to licence by Mastercard® International Incorporated.

  1. FutureGuard group master policy numbers 010401 & 010401L.
  2. Card Care group master policy numbers 090102 & 090102L.

Credit insurance for FutureGuard and Card Care is underwritten by American Bankers Life Assurance Company of Florida and/or American Bankers Insurance Company of Florida (the “Insurer(s)”) as indicated in your certificate of insurance. American Bankers Life Assurance Company of Florida and American Bankers Insurance Company of Florida and its affiliates carry on business in Canada under the name of Assurant Solutions.