What makes us different

We limit the information we collect to what we need to manage an effective customer relationship, and we use that information only for those purposes. We do not provide this information to any third party who is not directly associated with achieving that objective.

• View our full privacy policy at fidemfinance.ca/privacy-policy
• To unsubscribe from future communications from Fidem Finance visit fidemfinance.ca/unsubscribe
• View our full contact details at fidemfinance.ca/contact-us

We collect information in order to:

• Confirm your identity
• Determine your eligibility for our products and services
• Recommend the best products and services to suit your individual needs
• Contact you by various method, including mail, email, SMS message and telephone
• Provide updates to changes made of communicate important information about your account
• Set up your accounts and provide ongoing service
• Meet legal and regulatory requirements
• Protect you from error and fraud

Fidem Finance contacts customers through various means, including, but not limited to, telephone, email, and postal mail. Fidem Finance may work with third parties to assist in collection activities.

To unsubscribe from future communications from Fidem Finance, visit fidemfinance.ca/unsubscribe.

We may provide your information to others in situations where:

• We have your consent
• The other parties are our suppliers or agents, who assist us in serving you
• We are required or permitted to do so by law or applicable regulators and self-regulatory organizations

Over time, we may acquire new accounts or sell some of our existing accounts. Accordingly, personal information associated with any accounts being purchased or sold may be disclosed (and collected) for such purpose and transferred as a business asset to the new owner.

We will give customers access to the information we retain about them when their identity is appropriately assessed. We will make every reasonable effort to keep information accurate and up-to-date. Physical documentation is accessible by the company until such time as we determine it is appropriate to dispose of material as no longer requiring retention.

We use cookies in some instances on our websites and on websites where we advertise or promote our products and services. This helps us better understand the effectiveness of our communications, which in turn can help us provide better service.

We may advertise on websites that show advertisements that set cookies on some of our pages and access their cookies on your computer. The use of cookies by other companies is subject to their own privacy policies, not this one.

It is important to note that advertisers or other companies do not have access to Fidem Finance cookies. Fidem uses web beacons or cookies to access Fidem cookies inside or outside our network of websites, and in connection with our products and services.

Notwithstanding the above, Fidem Finance cautions that confidentiality cannot be guaranteed for transmissions over the Internet. Internet transmissions may be vulnerable to interception, use and/or alteration by persons other than the intended recipient. If you choose to communicate via the Internet, you do so at your sole risk, and Fidem Finance hereby expressly disclaims any liability in relation thereto.

We will investigate and respond to concerns about any aspect of our handling of information. Should you have any questions or concerns, please contact our Privacy Officer at privacy@fidemfinance.ca or by calling 1-855-220-7531 and asking for the Privacy Officer.